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    Why did my order status change to "Completed" when I haven't received it?

    If you haven't received the order, you can file a complaint within 1x24 hours after your order status changes to "Completed".


    Follow these steps to file your complaint:

    1. Go to Order menu.
    2. Under the Completed tab find the transaction and click Contact CS.

    Need more information?

    Send your questions to Transmart Customer Service

    My order