AlloFresh is always committed to deliver your order in time. If there are problems before delivery due to weather or other factors, our team will contact you via telephone, Whatsapp or email.

If the courier experiences problems during delivery, the courier will contact you. However, if you can’t be contacted/the address isn’t found, then we will take your order back and we will deliver it back at an additional cost for the next delivery.

So, make sure to fill in the details of your address and your pinned location is correct so your order arrives safely.